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Before COVID-19, a 24-hour helpline for Albertans affected by sexual violence received just a trickle of calls, texts and web chats in the late night or weekend hours.
Now 14 months into the pandemic, that trickle has become a flood, more than doubling the workload for staff and volunteers at the Central Alberta Sexual Assault Support Centre in Red Deer, says Erin Willmer, team leader of its crisis program.
“When I first started, I actually went three months without getting a single contact,” said Willmer, who began volunteering as a helpline monitor in 2017 when she was studying psychology at Red Deer College. She was hired after graduating in 2019.
For the first few months of the COVID-19 crisis, the volume of calls was normal, she said.
“Then in July, which is typically one of our slower months, it increased by about 240 per cent,” said Willmer. “So that was kind of like that pinpoint of ‘We’re getting busy.'”
More need, more volunteers needed
In 2019, the helpline received 80 to 90 contacts per month, from all over Alberta. That rose to between 100 and 120 in 2020.
Now, they’re getting 150 to 180 contacts per month in 2021.
The increase in calls has created a need for more volunteers.
Willmer’s volunteer pool has gone from 70 to 130. The organization is also working with Red Deer College in a partnership that is keeping the helpline available to Albertans in need while also helping students get experience.
According to Patricia Arango, the centre’s executive director, the school was struggling to place students from social work and other disciplines in practicums during the pandemic. The Central Alberta Sexual Assault Support Centre was happy to have them provide remote support on the helpline.
‘People are at home now’
According to Arango, the pandemic has seen increases both in calls from men and calls about historical assaults, with Albertans reaching out for the first time to talk about events that happened years — even decades — ago.
“One reason is the people are at home now,” she said. “So is even if the abuser is not there, the post-traumatic stress is coming.”
And for some, the abuser is still in the home — and is there more often as a result of the pandemic.
The helpline works to get people referred to the right place, whether that’s a hospital or a therapy appointment. A team of professionals supports the volunteers around the clock.
“The people who have a post-traumatic stress or [are] under distress, they need someone more nights and weekends,” said Arango.
The 24-hour Sexual Violence Helpline, a service of the Central Alberta Sexual Assault Centre, can be reached at 1-866-956-1099. It provides anonymous, confidential support as well as information and referrals for help.
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