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Metrolinx, TTC criticized for New Year’s Eve crowd management at Union Station


Crowds at Union Station and on subway platforms on New Year’s Eve in Toronto have some residents criticizing Metrolinx and the TTC.

TTC says a car was taken out of service due to a fight at 12:30 a.m.

Crowds at union station
A packed Union Station is seen on New Year’s Eve 2023. Metrolinx told CBC Toronto that volumes are directly impacted by TTC service changes. (William Pham/X, georgebell/X)

Some people are criticizing Metrolinx and the TTC for mismanaging the crowds jamming up Union Station and subway platforms on New Year’s Eve.

Photos on social media show hundreds of people packed into Bay Concourse at Union Station and others show passengers crushed together attempting to enter a subway car.

Shortly before 12:30 a.m., which the TTC characterized as the busiest time of the night, a spokesperson told CBC Toronto there was a fight on a train that had to be taken out of service, resulting in a 10-minute delay.

Meanwhile, Metrolinx said the videos and photos posted to social media were taking during a peak period — free service is offered New Year’s Eve — when volumes are typically higher for people waiting for transit.

“Significant planning and preparation is done for major events like New Year’s Eve to accommodate the expected increased customer volumes at these times,” Metrolinx said in an emailed statement. 

“Volumes in our concourses are also directly impacted by TTC service changes as additional people waiting for the subway creates a backlog in the Bay concourse,” it said.

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